Shipping And Returns
SHIPPING & RETURNS
Customers apparel can take up to 15 business days production. In some cases, due to item back orders or holidays, there may be a slight delay (usually of no more than 7 additional days).
Our travel bags, Windbreakers, and Print All Over Items in some cases can take 5 to 10 business days to create and about 7 to 10 business days of traveling time.
US customers can expect to receive their item(s) in 15 business days or less. We do not currently offer expedited shipping.
Canadian customers can expect to receive their item(s) in 15 business days or less. We do not currently offer expedited shipping.
International customers can expect to receive their item(s) in 20 business days or less. We do not currently offer expedited shipping.
International customers are responsible for any duties associated with purchase.
Please note that US customers receive tracking via USPS.
In instances where items used for printing are out of stock, information referencing delays will be posted on each individual item and/or emailed to the customer.
ALL SALES ARE FINAL however, EPU Apparel will accept returns on items that were damaged upon receipt (damages include incorrect sizing from what was ordered, faulty printing, tears/holes in item). All items will be replaced with the same item in the same color. No exceptions.
We do not offer returns OR exchanges on items due to incorrect size chosen, change of heart on color (where applicable), etc. Please make sure that you use our sizing charts or contact us via email if you're unsure before purchasing.
If an item is returned to our warehouse as undeliverable (due to, for example, incorrect address provided, a change in address before the order was shipped, etc.), the customer will be responsible for the shipping cost for reshipment. Please make sure that your mailing address is correct before processing an order. We only send to the address YOU provide during order processing.
We will not cancel ANY order after 24 hours of your initial purchase date or because you thought you would get your Items before the shipping times listed here on our site.
In some instances with graphic images (not font), the actual graphic may be increased in size for clarity in our store. This is not considered a defect in quality or product.
If for any reason there is a defect in our product, customer has approximately 10 (calendar) days from date of package RECEIPT to notify us of the defect.